FAQ

Why is it paid? Why isn’t it open source?

A fair price makes this work sustainable, so we can keep improving and maintaining Space.

How do I ask for a refund?

You can ask within 7 days of buying. Use the refund page with a key from your order, or the order link from your key email. Most requests are approved at once, and the refund goes to your original payment method. Support reviews some first, such as a repeat refund within 12 months, and replies within 2 business days. If some keys in an order of several are in use, the refund covers the unused keys. The refund policy has the details.

Which Macs does Space run on?

Any Mac with macOS 12 or later.

Which files can I edit?

Most text files. PDFs, images, HTML, SVG, RTF, and others open in the system’s Quick Look panel, as do selections that mix file types.

Is it a one-time purchase?

Yes, it is a one-time payment with a lifetime license.

How many Macs does a key cover?

One. Deactivate in Settings to move it to another Mac. If the old Mac is lost, write to support and we free the key.

Does Space need an internet connection?

Now and then. Space checks your key online when you activate it, then at least every 14 days. It starts trying a week before a check is due, so a Mac that goes online once a week never misses one. If 14 days pass without a successful check, Space stops opening files and answering the space bar, and plugins and languages can’t be installed or updated, until it can check again. Your key stays saved, Space still installs its own updates, and it checks again on its own once you are online, or when you choose Verify Now. If our license server ever closes for good, we’ll release a last update that removes the check, so your license keeps working.

Does $7 include tax?

Yes.

Is there a discount for many keys?

Yes. An order of more than 100 keys gets 30% off the whole order, which is $4.90 a key. One order can have up to 1,000 keys.

Are there any plans to launch paid plugins in the future?

Rest assured that all plugins promised in the “Coming Soon” section will be free. No plans to introduce paid plugins in the near future.

What does Space ask permission for?

Accessibility, which lets it answer the space bar in Finder, Open and Save dialogs, and other apps.

Full Disk Access is optional. It saves the per-folder prompts for Desktop, Documents and Downloads. You can grant it in Space’s Settings.

How do I download Space again?

We do not provide a direct download link. If you have purchased Space, open the order link in your key email. That page has your license keys and the download. If you can’t find the email, get your order link sent again.

Where is my key?

In the email we sent when you bought Space. If you bought up to 10 keys, the email lists them. Every key email has a link to your order, which shows all your keys, however many you bought. If you can’t find the email, get your order link sent again.

The email comes from keys@mail.chord.ink, and a reply to it reaches support.